Help
Support
Last updated October 11, 2026
Send us a message with the form below, or email admin@artifables.com. A person reads every message and replies, usually within one business day. Include your Artifables username and, for app problems, your phone model and iOS version.
Contact support
Getting started on your phone
Arty is the mobile app for an existing Artifables account. It is not a standalone product, so you need an account before the app is useful. Accounts are currently invitation-based through the waitlist on the home page.
Sign in with your space name (the first part of your address, so alice for
alice.artifables.com) and your password. Leave the username field blank unless we
told you it differs from your space name.
Common questions
I can't sign in
Check that your space name matches the address we sent you. The app only accepts spaces on
artifables.com. If your password is not working, email support and we will reset it.
My widget is not updating
iOS decides when to refresh Home Screen widgets, so a change can take a few minutes to appear. Opening the app forces a refresh. If a widget is blank, check it is still pinned to a slot in the Widgets tab.
Dictation is not working
Dictation needs microphone access. If you declined the prompt, turn it back on in Settings, Privacy and Security, Microphone, Arty.
My agent could not add a calendar event
Arty never writes to your calendar on its own. It opens your phone's own new-event form with the details filled in, and the event is saved only when you tap Add. If the form did not appear, check calendar access in Settings, Privacy and Security, Calendars, Arty.
How do I turn on Face ID?
Open Settings from the gear icon on the Chats tab and enable biometric sign-in. The app will then lock whenever it is backgrounded or cold-started. If you change your enrolled Face ID or fingerprint, use Sign in with password to re-authenticate.
How do I delete my data?
Signing out clears your saved sign-in and widget contents from the phone. To delete server-side data or close your account entirely, email admin@artifables.com and we will destroy the server and everything on it.
Reporting a bug
Tell us what you did, what you expected, and what happened instead. Screenshots help. If the app crashed, note roughly when, so we can match it against server logs.
Privacy and security
See the privacy policy for what is collected and stored. To report a security issue, email admin@artifables.com rather than filing it as a normal bug.